Most Common Questions
Q. When are you open?
A. Our office hours are from 7:00 A.M. to 3:30 P.M. Monday to Friday.
Q. Do you come to our house?
A. Yes. We offer free estimates in the Metro Vancouver and lower Fraser Valley areas. Please contact our office and one of our fully qualified sales staff will be happy to speak with you.
Q. Do you make the products you sell?
A. Yes. All products are site measured and fabricated within our own 18,000 square foot facility.
Q. Can you install the products?
A. Yes. We have our own professional installation team.
Q. How much are your products?
A. Products range in amount depending on the application, material chosen and design requirements. Please contact our office and we can determine the cost of job required.
Q. Is there a warranty available?
A. There is a 10 year limited warranty on residential guard railing applications and a limited 2 year warranty on commercial projects. Warranty information is available in the Warranty Section of this web site.
Q. How long does it take to get the product I want?
A. Please allow 1—3 weeks delivery from time of order placement depending on size of project. Contact our office for an installation schedule date, should you wish to place an order.
Q. Can I take a look?
A. Yes. We would be happy to show our customers what products we have available and to assist with any design details required.